Q: How do I contact customer service?
A: You can contact us several different ways:
Toll Free: (877) 422-1717
Direct Dial: (414) 422-1717
Fax (414) 422-1313
Email parts@industrialairpower.com

Q: Do you sell parts for engine driven portable air compressors too?
A: No, at this time we only handle electric motor driven stationary compressors.

Q: What is your exclusive 400 day warranty?
A: Industrial Air Power warranties every part it sells for 400 days. If any part were to fail under normal use during this time frame, we will replace it, no questions asked. This excludes misuse and normal wear and tear.

Q: What brands do you carry parts for?
A: We handle replacement parts for every major air compressor manufacturer such as Atlas Copco, Gardner Denver, Ingersoll Rand, Joy, Kaeser, Palatek, Quincy, Sullair, Worthington and many more. If you don’t see your brand listed, just give us a call and we’ll try to help locate your part.

Q: What is your return policy?
A: You have 30 days to return an item for refund. Returns may be subject to a 20% restocking fee. All return freight to be paid by the customer. Industrial Air Power is not responsible for freight on returns. Contact us for a return number & any additional details.

Q: How do I check the status of my order?
A: Contact us and we’ll be happy to check the status of your order.

Q: How do you determine freight charges?
A: For small packages, we ship UPS ground unless you specify a preferred carrier. We will prepay and add the UPS charges directly to your invoice. We can also ship freight collect if you provide us with your carriers account number.
For truck shipments we can ship via any carrier you prefer, or we can choose the most economical way.

Q: Do you offer quantity discounts?
A: Our prices are already discounted to the lowest possible level, regardless of quantity, but if you have an unusual request for a high quantity of parts we’d be happy to discuss it with you.

Q: What is your shipping policy?
A: We ship all stock parts the same day the order is placed. Non-stock parts normally carry a 3 day lead time.

Q: How can your prices be so much lower than my local OEM dealer?
A: The OEM’s purchase their parts from various manufacturing companies. Then the OEM’s sell these parts to their local dealers, which in turn sell these parts to the end user. By the time the end user gets their parts, the cost has been marked up 3 times. Industrial Air Power purchases direct from the same manufacturing companies and supplies the parts direct to the end user. There is no middleman involved so we can keep our pricing at the lowest possible level while still providing the highest quality parts.

Q: Do you sell new air compressors?
A: Yes we supply new machines, but our specialty is rebuilt compressors, air compressor parts, accessories and lubricants.

Q: How can I determine how many cfm my compressor puts out?
A: Contact us with your machine info and we can tell you the exact amount, but a rough rule of thumb is 4-5 cfm per horsepower if operating at 100 psi.